1. All deliveries are kerbside drop only. Delivering onto the customers property

is at the discretion of the driver, and invitation of the customer. The company

accepts no responsibility for any damage caused whilst delivering onto the

customers property.

2. We reserve the right to alter the specification, material and prices of our

products without prior notification.

3. No claim will be entertained by the company in respect of goods delivered to

unoccupied sites or premises by the way of damage, shortage or quality other

than those notified to us in writing within 24 hours of delivery.

4. Timber is a natural product and as such is liable to movement and checks.

This is a natural process and can occur with extremes of seasonal


5. Ownership and entitlement to goods does not pass until paid for.

7. Restock charge - there will be a 30% restock charge for all returned items.

6. Not withstanding delivery and the passing of risk, property in and title to the

goods shall remain with the seller until the seller has received payments of the

full price of (a) all goods the subject of the contract and (b) all other goods

supplied to the buyer under any contact whatsoever.

8. Refund Policy: Only goods in a saleable condition will be accepted for a

refund. Customers must notify Willow Timber Ltd that they require a refund

within 24 hours of collection/delivery of their items. Customers must produce

their original receipt as proof of purchase. All refunds are subject to an administration fee. This is equivalent to 5% of the total cost of the order to be refunded. 

9. Cancellation: Customers are able to cancel full or part orders prior to the order being loaded for delivery.

10.Please be aware prices may vary to the price list due to supply. Please confirm the price of an item when calling your order through to the office